Responsible gaming
Casino Belgium is a regulated casino game website that allows you to play in a secure gaming environment. The Belgian Gaming Commission constantly oversees this online gaming website and can intervene immediately if there is a problem. Respecting your private life is assured and we guarantee that we will support you if you develop a gambling problem. Always play for pleasure, without excess and in a secure environment. This is our promise.
Set yourself limits
At Casino Belgium, above all we want the game to stay a game and to be entertainment. To avoid a problematic gaming addiction situation, Casino Belgium has put in place several tools to help you keep control:
- Control your spending with deposit limits per day, week or month
- Take a break and suspend access to your account for a period of 1 day, 2 weeks or 1 month
Responsible gaming support and help organizations
If you think you might be addicted to gaming and would like to talk about this problem, you can call SOS JEUX on 0800 35 777. This number is free and available 24/7. To get information about responsible gaming, you can also consult the Gaming Clinic website or the Belgian Gaming Commission's official leaflet (PDF).
If you would like to block your access to casinos, gaming halls and online gaming websites, you can contact the Belgian Gaming Commission directly or exclude yourself online. If you prefer, you can fill in the self-exclusion form (PDF) manually. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form.
Useful addresses for help services in Belgium
Are you looking for support or help for yourself or a loved one? Browse the different support organizations in your region.
Useful addresses for help services in Belgium
Brussel
Association for preventing abuse and protecting players
Rue d'Atois 16
1000 Bruxelles
02/514.02.08
Le pelican asbl
Rue Drootbeek 32
1020 Bruxelles
02/502.08.6
Les Pèlerins de vie
Rue de la Prévoyance 58
1000 Bruxelles
02/731.19.88.7
A.C.A.J.E.P. (ACTION CONCRÈTE POUR LES ADEPTES DU JEU ET PROCHES)
Rue Dr. De Meersman 14
1070 Anderlecht
02/52.78.97
CHU BRUGMANN
Place Van Gehuchten 48
1020 Bruxelles
02/477.27.46 and 02/477.27.06
Provincie Antwerpen
Certified mental health service
Service de santé Mental agrée
Grand Place 43
1348 Louvain-la-Neuve
010/47.44.08
010/47.87.42
Provincie Limburg
Social centre of the province of Liège
Rue Beeckman, 26
4000 Liège
04/237.93.18
Gamblers Anonymous of Liège
Rue de l'Eglise 3
4032 Liège (Chênée)
0486/18.40.90
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that 'no increase in this limit can be granted at this time'.
CasinoBelgium.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
- If you are already registered on our website and have already deactivated your 'legal' limit, nothing changes for you. If you wish to do so, you way reactivate the 'legal' limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- The law imposes a deposit limit of 500 euros per week. Players can freely increase this limit given a reflection period of 3 days, and provided that the player is not known to be in default of payment in the file of the Belgian national Bank’s Central Individual Credit Register (art. 6 of the Royal Decree of 25 October 2018).
- This can be easily done via the Deposit page or from the account settings.
- If you have just registered on our website and you wish to deactivate your 'legal' limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the 'legal' limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.